Privacy Policy

PaperTown Pty Ltd operates as a domestic cleaning agency, connecting clients with independent cleaning contractors throughout Australia. Our contractors are individually interviewed, screened, and reference checked before being registered with our service.

We understand the trust you place in us when sharing your personal information, and we are committed to handling it responsibly and transparently.

We collect personal information that you provide directly to us, including your name, residential address, email address, phone number, and IP address. This information is gathered when you contact us by phone, email, or through our website forms.

We may also collect information from third parties, such as referees, recruitment platforms, or publicly available sources, in connection with our contractor screening process.

When you visit our website, we automatically collect certain technical information including your browser type, operating system, referring URL, and pages visited.

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small data files stored on your computer or device that help us understand how you interact with our site.

Cookies enable us to remember your preferences, analyse website traffic, and deliver relevant content. You can control cookie settings through your browser preferences. Disabling cookies may affect some features of the website.

We use the personal information we collect for the following purposes: to provide, maintain, and improve our cleaning services; for administration, invoicing, and billing; to send SMS and email communications regarding bookings and service updates; for recruitment and onboarding of cleaning contractors.

We also use your information for regulatory compliance and legal obligations, customer support and dispute resolution, internal analytics and service improvement, and marketing communications (with your consent, and with an option to opt out at any time).

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include password-protected servers and databases, firewall protection and encryption, restricted access on a need-to-know basis, and employee and contractor confidentiality agreements.

While we strive to protect your personal information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

We do not sell, rent, lend, or trade your personal information to any third parties for their marketing purposes. Your information is only shared with parties directly involved in providing our services to you, such as your allocated cleaning contractor.

We may disclose your information where required by law, to enforce our terms, or to protect the rights, property, or safety of PaperTown, our users, or the public.

In the event of an eligible data breach as defined under the Privacy Act 1988 (Cth), we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.

Our notification will include a description of the breach, the type of information involved, and recommended steps you can take in response. We maintain an internal data breach response plan that is reviewed and updated regularly.

You have the right to access the personal information we hold about you and to request corrections if the information is inaccurate, out of date, or incomplete. You may also request deletion of your personal information, subject to our legal obligations.

To exercise any of these rights, please contact our Privacy Policy Manager using the details below.

If you have any questions, concerns, or complaints about this Privacy Policy or the handling of your personal information, please contact:

The Privacy Policy Manager PaperTown Pty Ltd Unit 111/16 Orion Road, Lane Cove NSW 2066 Phone: 0485 564 683 Email: papertown189@gmail.com